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Privacy- & cookie policy

Kattevennen values your online privacy and understands that it is important to you. We therefore make every effort to respect your privacy when you use this website.

Collection of Personal Data

Personal data is collected at various points on the Kattevennen website. As a visitor, you can submit requests, apply for services, register for activities, book tickets, and more. These online services provide many of the same functions as visiting our reception desk in person.

As anonymous requests or applications cannot be processed, you are required to provide your personal data when using these services.

You will also be asked to provide personal data when subscribing to our newsletter, requesting information, reserving or purchasing tickets, requesting a group visit, or participating in surveys or competitions.

The personal data you provide during registration is stored in the customer database of Kattevennen, Planetariumweg 19, B-3600 Genk, Belgium.

No personal data is collected when downloading the Stokkenman Route app.

Use of Personal Data

The personal data we collect is used to:

  • keep you informed about the status of your request or application;
  • process and manage your request or application;
  • retain your information for as long as necessary to complete the relevant process;
  • make future interactions more convenient by pre-filling previously provided information where appropriate;
  • keep you informed about new activities, events, and offers related to astronomy, space exploration, and nature.

You have the right to object to receiving such communications at any time by contacting kattevennen@genk.be.

Sharing Data with Third Parties

Your personal data will only be shared with third parties:

  • where this is required for the service or procedure for which you completed an online form; or
  • where required by law or other applicable regulations.

In all other cases, your data will only be shared with your explicit consent.

Security Measures

Kattevennen is committed to implementing appropriate technical and organisational security measures to prevent your personal data from being misused by third parties or used for purposes other than those for which it was collected.

Data processing agreements have been concluded with our website developer, website administrator, and the companies responsible for managing the website’s content.

Connection Data

We collect information about your connection to our website and the software you use to access it. This may include:

  • your IP address;
  • the date and time of your visit;
  • the type of browser you use;
  • the pages you visit.

This information is used to compile anonymous statistics and to analyse browsing behaviour in order to improve both our website and our services.

If you log in to the website, we may use your browsing behaviour to provide a more personalised range of services and products tailored to your specific interests and needs.

Cookie Policy

When you visit our website, Kattevennen places cookies on your device. Cookies are small text files stored on your computer or mobile device each time you browse our website.

Their primary purpose is to improve your browsing experience, for example by remembering certain information so that you do not have to enter it repeatedly.

You can disable cookies in your browser settings. Please note that doing so may affect the proper functioning of certain parts of the website.

Cookies and log files also help us analyse how visitors use our website. Under no circumstances do we monitor which information an individual user views or prints. The data collected is used exclusively to generate anonymous statistics and to optimise the website.

The Kattevennen website also uses the Facebook Pixel.

Legal Bases for Processing Your Personal Data

Depending on the purpose of the processing, we rely on one or more of the following legal bases:

  • Your consent, for example when you provide your email address to receive our newsletter.
  • Performance of a contract or service, such as booking activities or purchasing tickets.
  • Tasks carried out in the public interest, including scientific purposes.
  • Legitimate interests pursued by Kattevennen or a third party, where the processing is necessary.

Your Rights

Under applicable data protection legislation, you have the following rights:

  1. The right of access to your personal data.
  2. The right to rectification of inaccurate or incomplete data.
  3. The right to erasure (“right to be forgotten”).
  4. The right to lodge a complaint with the competent supervisory authority.
  5. The right to withdraw your consent at any time.
  6. The right to restrict the processing of your personal data.
  7. The right to data portability.
  8. The right to object to decisions based solely on automated processing.

Additional Information

Your personal data is processed exclusively within the European Union.

As privacy legislation is continuously evolving, this Privacy Policy may be updated from time to time. The latest version will always be available on this website for consultation.

If you have any questions or comments regarding this Privacy Policy, please contact us:

Telephone: +32 (0)89 65 55 55
Email: kattevennen@genk.be